How long does it take for Centrelink to process claims?
We have been waiting 6 months, it was a straightforward claim and everything was lodged via our financial adviser at the time of the application. Hopefully you are following up Centrelink on a weekly basis to get your claim processed ASAP – this is what we do for our customers who have been waiting for more than 11 weeks.
When does Centrelink no longer pay out?
Centrelink will no longer pay you from the date you started your claim or contacted them about your claims. To manage the transition, Centrelink will help existing customers (who have started an online claim between June 17th and June 30th, 2018) to complete their claim within 14 days, so they can be paid from the date they have started the claim.
Can a Centrelink claim be made without all documents upfront?
However, with the new policy, the claim cannot proceed without all complete documents upfront. Once your claim is successful, you will get a payment or concession card issued from the date you submitted your complete claim. Centrelink will no longer pay you from the date you started your claim or contacted them about your claims.