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Why can't I check my credit score on Credit Karma?


You may have a thin file. Having a thin file means there isn't enough information on your credit reports to calculate your credit scores. This makes it so we're unable to pull enough information from the credit bureaus to create a Credit Karma account for you.

Why is my credit score unavailable?

There are several reasons why you might not see a FICO® Score, such as: Your account is new (generally less than six months), and the FICO® Score service is not yet available. Your credit history is too new (generally less than six months) or limited to allow a FICO score to be calculated.

Why is Credit Karma having trouble accessing my account?

If you're using a VPN, also known as a virtual private network, try disconnecting from it and then log into Credit Karma. If you continue to encounter difficulty, please try accessing Credit Karma using a different internet connection or cellular network.

Why is Credit Karma not updating?

Your lenders may not have reported certain information yet\n\n Usually, lenders report any new balances, payment activity, credit limit changes and other updates every four to six weeks. While you can see your refreshed score every week on Credit Karma, it can take up to seven weeks for the change to be reflected.

Can you check your credit score with Credit Karma for free?

Credit Karma allows users to check their credit report and score for free, without affecting their score. The service doesn't hurt an individual's credit score because it counts as a self-initiated inquiry, which is a soft credit inquiry—versus a hard inquiry.

You may have a thin file. Having a thin file means there isn't enough information on your credit reports to calculate your credit scores. This makes it so we're unable to pull enough information from the credit bureaus to create a Credit Karma account for you.

Does Credit Karma affect your credit scores?

The free credit scores you see on Credit Karma come directly from Equifax or TransUnion. It’s possible that more-recent activity will affect your credit scores, but they’re accurate in terms of the available data. If you see errors on your credit reports that may be affecting your credit scores, you have options to dispute those errors.

Why can’t i Access Credit Karma on a different device or browser?

If you’re using a different device or browser than you normally use to access Credit Karma, our system may not recognize it yet. If you have verified your phone number with Credit Karma and have two-factor authentication enabled, our system should prompt you to validate your new device or browser with your verified phone.

How do I regain access to my Credit Karma account?

You’ll need to verify your identity by entering some personal information in order to regain access to your Credit Karma account. If you believe someone may have used your personal information to create a Credit Karma account without your permission, please follow the instructions below.




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