The four dimensions are influenced by many factors which are beyond the control of Service value systems (SVS). That is, Political, Economic, Social, Technological, Legal and Environmental (PESTLE).
What are the factors that impact the four dimensions of service management?
And all four dimensions are also constrained or influenced by external factors that are often beyond the control of the SVS. Failing to address all four dimensions adequately can result in undeliverable services, or services that are inefficient, or that don't meet agreed-upon expectations of quality.
Why are all four dimensions of service management constrained or influenced by external factors?
People, Process, Products or technology, and Partners or suppliers, as the four dimensions of service management shown here.
What are the four dimensions of service management Mcq?
It focuses on culture, automation, LEAN, measurement, and sharing (CALMS). One of four dimensions of service management. Includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.