What is availability management responsible for?
The purpose of availability management is to ensure that services deliver agreed levels of availability to meet the needs of customers and users. The more critical a service is to the customer, the more the company should invest in its availability.
What is ITIL methodology?
ITIL methodology is a framework for managing IT services successfully throughout the entire service lifecycle. The ITIL framework provides best practices and direction for handling the five stages of the IT service lifecycle: Service Strategy. Service Design. Service Transfer.
Which ITIL process has the objective of helping to monitor?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services? Explanation: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services.
What is the main reason for establishing a baseline in ITIL?
In the ITIL CSI stage, the baseline is important as a starting point for subsequent comparisons. The main objective of the ITIL CSI stage is getting to a better level in terms of service delivery. In order to compare the results after applying improvement plans, a baseline is taken.