What is the definition of service management in ITIL?
ITIL defines IT service management as: The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.
Which of the following is the best definition of the term service management?
See also service management. Where service management is defined as: A set of specialized organizational capabilities for providing value to customers in the form of services.
What is included in service management?
Service provision refers to the activities performed to provide services to service consumer, by a service provider organization. This includes;management of all the services provider's resources, which are configured to deliver the service. That is, hardware, software, supplier's services etc.
What is ITIL ® Service Management?
At the heart of ITIL ® is Service Management. Whether you provide sports gear or pedicures, the reason your organizations exists is to deliver quality services that: Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services.
Which is true with the definition of service provider as per ITIL?
(a) Value Creation is TRUE with the definition of Service provider as per ITIL® Explanation: Value is determined by the view of stakeholders, which might include customers, consumers, or the firm itself.5 Sept 2021 Which of the following is best definition of an incident?
What is service strategy and service design in ITIL?
The Service Strategy stage further includes financial management, return on investment, service portfolio management and demand management processes. The Service Design stage in the ITIL Process is the planning and design phase of IT strategies.