Which of the following is the best definition of service management

Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills.

What is the correct definition of service management in ITIL?

ITIL defines IT service management as: The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.

What is a service in service management?

A service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks.

What is the correct definition of service?

noun. an act of helpful activity; help; aid: to do someone a service.

What is an example of service management?

For example, chatbots and voice menus quickly resolve simple issues, or direct customers to the right place. This helps minimize customers' dreaded hold times, and frees your people up to handle more complex service requests.