Which of the following is the best definition of service management?
See also service management. Where service management is defined as: A set of specialized organizational capabilities for providing value to customers in the form of services.
What is the definition of service management in ITIL?
ITIL defines IT service management as: The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.
What is the definition of service management quizlet?
Service Management. A set of specialized organizational capabilities for providing value to customers in the form of services. ( Pg. 12)
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