What is the first goal of high quality customer service?
Consistently exceeding customer's expectations for products and services received as well as the level of personal attention provided during the delivery. Creating profit for the operation is the first goal of high-quality customer service. What is the second goal?
Are customer service tools worth the effort?
If they are to be considered as an integral part of a strategy which is about improving customer service, one or more of them could be very useful. Just be careful to use tools with caution.
What are the best customer service tools to empower customers?
Here are 12 useful customer service tools you can use to empower your customers and foster an environment for future success: 1. Online communities Statistics show that 25% of people choose to engage with brands because they “want to join the community of brand fans.”