What is a service in ITIL?
Straight from the pages of ITIL itself, a Service is: A means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks. Many people struggle with this description. The talk of value and outcomes sounds kind of fluffy,...
What is service architecture in ITIL 4?
The architecture of ITIL 4 that maps all elements and capabilities necessary to manage a service efficiently and effectively. This model describes the activities and components that work together as a system to deliver value to the IT organization. (Learn more about the service value system.)
Is there an ITIL glossary in other languages?
Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish . [1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.