What is coverage answer group in avaya

Establishes Call Coverage Answer Groups. An answer group contains up to 100 members who act as a coverage point for another user. For example, if several secretaries are responsible for answering a department's redirected calls, all the secretaries could be assigned to an answer group.

What is coverage path in Avaya?

Implements Call Coverage Paths by providing the means to specify the call coverage criteria, the points in the coverage path used to redirect calls, and the number of times a principal's telephone rings before the call redirects to coverage.

[PDF] Release 20 ASAI Technical Reference - Avaya Support

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[PDF] Administering Avaya Aura® Call Center Elite

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[PDF] Avaya Communication Manager Basic Administration Quick Reference

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[PDF] Avaya Communication Manager Advanced Administration Quick

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[PDF] Feature Description and Implementation for Avaya Communication

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[PDF] Avaya Communication Manager - etler

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avaya coverage answer group vs hunt group