What is 1st 2nd and 3rd level support?
The first line of support provides basic / common assistance; for more complex tasks, there is the second line of support; and for external services or highly technology-specific issues, there is the third line of support.
What is 1st level application support?
First Level Application Support\n\n L1 support is often known as the first-line support, because these individuals are on the front lines gathering customer data and understanding the issue based on the problems reported to identify the root cause. This can also include general application monitoring.
What is Level 3 support?
Level 3 support is the highest tier in a three-part system typically used by IT and technology companies which includes level 1 support and level two support. Level 3 support refers to a group of professionals with the highest level of technical expertise within a company, department or project team.