Duties and responsibilities of a customer service manager
- Supervise customer service team. ...
- Respond to customer inquiries. ...
- Develop policies and procedures. ...
- Focus on customer satisfaction. ...
- Hire staff. ...
- Train staff. ...
- Develop goals and report progress. ...
- Continue to learn.
What does a Customer Service Manager do?
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives. With an eye for satisfa...
What are the duties and responsibilities of a Customer Service Manager?
Customer Service Managers are responsible for overseeing teams of Customer Service Representatives. Their primary duties include answering question...
What makes a good Customer Service Manager?
A good Customer Service Manager must have excellent communication and technical abilities, as well as people skills. They should also be able to le...