What is the service Cloud trailhead?
Service Cloud is the customer service application in Salesforce Customer 360. Salesforce Customer 360 supports every aspect of a business, from sales to service to marketing and more. With the platform, businesses don't have to install, configure, or maintain apps.
What is service Cloud in Salesforce?
Service Cloud allows you to deliver service to every customer, anytime, anywhere. It is a part of Salesforce's Customer Success Platform, an ecosystem of connected mobile and social tools powered by the cloud.
What are the topics in service Cloud in Salesforce?
Service Cloud is the UI that manages the customer service and support system in the Salesforce system. It can be integrated with several platforms like email, phone, social media, Chat, etc.