What is the role of Service Manager in ITIL?
Processes – The IT Service Manager ensures that (as the name implies) the processes required to deliver the services are managed. Therefore, the IT Service Manager needs to ensure that roles and responsibilities for the processes are defined and processes are designed, implemented, and improved.
What is the role of a Service Manager?
A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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