What is meant by Service Strategy?
Service strategy helps organizations determine the types of services they should offer and the markets to target. The goal is to make strategic decisions when planning and delivering targeted services to drive long-term growth and success.
What are the 4 P's of Service Strategy?
ITIL discusses at length the four Ps of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy and not to be confused with the 4 P's of ITIL Service Design.
What is Service Strategy in ITIL v3?
The Service Strategy (SS) certification is one of five ITIL® v3 Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
What is an example of a Service Strategy?
One of the most effective customer service strategy examples is to provide customers with interaction that speaks to them as individuals. Using their name is the most obvious of the most common customer service tactics, but it's equally important to remember specifics about their individual needs and preferences.
[PDF] ITIL Version 3 Service Strategy
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[PDF] ITIL SERVICE STRATEGY
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[PDF] Introduction to ITIL Chapter 2: Service Strategy Chapter 3
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[PDF] Service Strategy Overview - Tutorialspoint
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[PDF] Contenu détaillé du cours ITIL® Service Strategy
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[PDF] ITIL V3 Service Strategy Mindmap
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