What does ServiceNow CSM do?
Automate requests, proactively address issues, and deliver effortless experiences.
How to implement CSM in ServiceNow?
The primary objective of CSM is the effective management of customer experiences along all engagement channels and interaction types. ServiceNow ITSM (Information Technology Service Management) refers to the process-based management of all IT business aspects, including planning, support, security, and infrastructure.
What is the difference between CSM and ITSM?
One of the main points of CSM is that internal users are able to give access to external users' access for a B2B or B2C use case. With CSM in ServiceNow, there are two primary use cases: Business-to-Business (B2B) and Business-to-Consumer (B2C).
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