You can file a dispute by phone by contacting us at the number on the back of your card or by calling: From the U.S. or Canada: 1-800-227-4825. Internationally: 1-804-934-2001.
Does Capital One respond to disputes?
Capital One is required to report accurately and conduct reasonable investigations of disputes. We will investigate your dispute using the information provided, and respond within 30 days of receiving the dispute.
Can I dispute a charge with Capital One online?
The easiest way to do this is online. If you don't have online access, you can easily enroll on our online banking page. If the transaction was authorized but you have a concern with the service or product, you can try to resolve your dispute directly with the merchant.
Does Capital One refund money if scammed?
Find the status of your claim and what to expect with receiving your refund. A temporary credit will typically be granted within 10 business days so that you have use of the funds while the investigation is ongoing. Please allow 45-90 calendar days for final determination on your claim.
What happens when you dispute a charge on your CC?
A credit card dispute in and of itself won't impact your credit directly. The fact that you've disputed a charge may appear on your credit report, and potential lenders will see it—but according to the FCBA, it is illegal for lenders to deny you credit merely because you have disputed a charge or bill.