Sign in at capitalone.com. Click on the account the transaction occurred in. Click on the transaction you want to report. Click on “Report A Problem” to start the dispute process.
Can you file a dispute online with Capital One?
The easiest way to do this is online. If you don't have online access, you can easily enroll on our online banking page. If the transaction was authorized but you have a concern with the service or product, you can try to resolve your dispute directly with the merchant.
How do I dispute a charge on my Capital One account?
Filing a dispute through Capital One You can file a dispute by phone by contacting us at the number on the back of your card or by calling: From the U.S. or Canada: 1-800-227-4825. Internationally: 1-804-934-2001.
Can I dispute a credit card charge online?
Credit card charges can be disputed by calling the card issuer, and some credit cards allow you to submit disputes online or by mail. Before contacting your credit card issuer, contact the merchant first.
Can you dispute online purchase?
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.