Car insurance Ombudsman complaint

You can refer a complaint to The Motor Ombudsman if your complaint is against an accredited business. Please see below the different Codes of Practices we operate: However, you must inform the business of the issue first and provide them with a reasonable opportunity to resolve the complaint by following their complaints procedure.

Although the vast majority of motorists never complain about their car insurance, the UK car insurance ombudsman still deals with thousands of complaints every year. Make sure you carefully compare what’s covered by car insurance policies before you decide on taking one out.

The first step is to complain to your car insurance company directly. Often, disputes with your insurer might be sorted without needing to escalate any further. This could save you a lot of time and hassle. Most insurance companies record their calls, so keep a note of the date and time you called, as well as who you spoke to.