Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, [Name of Your Business] asks that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment.
How do you write a cancellation policy?
Explain why the policy is in place. Ask new clients verbally to make sure they are aware of the policy and reiterate it to them. Being upfront about the policy in every possible way will eliminate issues further down the line. The clearer it is, the more they will be aware, and the more you can enforce the policy.
How do you politely enforce a cancellation policy?
A good policy should have a fee or penalty for cancellation, and enough time built into the cancellation notice so you can re-book the spot. Demonstrates Commitment When a cancellation policy is in place, and agreed upon by the customer, then it shows a commitment to the booking on the part of the customer.
What should my cancellation policy be?
Strict and Imposed 24-Hour Cancellation Policy 1} Less than 24 hours' notice will result in a fee of 100% of the reserved service price. 2) No show will likewise be charged 100% of the booked service price. 3) Cancellation of an appointment made within 24 hours prior will require at least 4 hours' notice.