What are the hours of the digital banking services?
- Subject to the terms of this Digital Banking Terms and Conditions, the Services are generally available 24 hours a day, seven days a week with the exception of outages for maintenance and circumstances beyond our or Zelle’s control. Live customer service generally will be available Monday through Friday, excluding US bank holidays.
How do I get help with online banking or mobile banking?
- If you require assistance with Online Banking or Mobile Banking, please contact the Customer Support numbers below or, if you are using Mobile Banking, text “HELP” to 79680. In cases of errors or questions concerning transactions completed with Digital Banking, do one of the following, as soon as possible: 1.
What do I do if I Have Questions about digital banking?
- In cases of errors or questions concerning transactions completed with Digital Banking, do one of the following, as soon as possible: 1. Call Customer Support at 254-554-6699 or 800-677-9801 for First National Bank Texas or 800-903-7490 for First Convenience Bank; or 2. Write to Customer Support, P.O. Box 937, Killeen, TX 76540; or 3.
Where can I find the digital banking terms and conditions?
- The Digital Banking Terms and Conditions are subject to change. To view the current version of the Digital Banking Terms and Conditions please visit www.1stnb.com or www.1stcb.com. The stand alone application for Zelle can be accessed using your Debit MasterCard with the bank.
Applying for a bank account online is quick, easy and secure – it takes just 5 to 10 minutes to open a bank account. Before starting, you need to decide whether you're opening a joint bank account or an individual bank account.