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POL 1009 Complaint Management Policy Organisational

What is a complaint management system?
Complaint management is the process of handling, managing, responding to, and reporting customer grievances.
This process requires a streamlined approach and constant monitoring to ensure faster resolutions.
What is the purpose of the complaint management process?
Complaints management is about resolving individual complaints and identifying opportunities to make systemic improvements.
Every organisation that deals with the public will receive complaints.
The community expects government organisations to be customer-focused and responsive to complaints.
This Policy and Procedures is intended to ensure all complaints are handled fairly, efficiently and effectively. policies, procedures and practices of the PSC. the complaint, the complainant may be advised that in the first instance they should make the complaint to the appropriate agency.

What is a complaint management system?