So, using design thinking to embrace your organization's digital transformation helps tackle these problems by using a fluid, flexible, hands-on approach to interact with consumers and come up with solutions.
Design thinking is made up of five steps: empathize, define, ideate, prototype and test.
3Rs Digital Transformation Framework: Reimagine, Roadmap, Results.
Digital transformation consists of three main elements, collectively known as the 3Ps: people first, process second, and platform/technology third.
Digital transformation rethinks how an organisation uses people, processes, and platforms/technologies in order to: optimise customer and/or client experience.