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Chapter 1 An Introduction to Operations Management

What is operations management?
And just as the engine is the core of what a car does, in a business organization, operations is the core of what the organization does. Operations management is responsible for managing that core. Hence, operations management is the management of systems or processes that create goods and/or provide services.
What is the flow of information between operations management and other business functions?
Describe the flow of information between operations management and other business functions. Of all the business functions, operations is the most diverse in terms of the tasks performed. If you consider all the issues involved in managing a transformation process, you can see that operations managers are never bored.
What is the historical evolution of Operations Management?
The historical evolution of operations management provides interesting background information on the continuing evolution of this core business function. The Operations Tours and Readings included in this and subsequent chapters provide insights into actual business operations.
Why do operations managers need information?
As you can see, all business functions need information from operations manage-ment in order to perform their tasks. At the same time, operations managers are highly dependent on input from other areas. This process of information sharing is dynamic, requiring that managers work in teams and understand each other’s roles.

What is operations management?