Modern Production/Operation management : By — Buffa, E.S. & Sarin, =,.K.(8`" Edn.) John Wiley & Sons. Production & Operations Management : By Panneer saivem, R.(2'1 Edn.) PHI Product Vs. Services, Process-focused & product- focused systems
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Production, the creation of products and services, is an essential function in every firm. Production turns inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services. This process is shown in Exhibit 10.3. Managing this conversion process is the role of operations management.
Chapter 1: Operations management: 3 core functions: Marketing function (communicating) Product/service development function (creating) Operations function (fulfilling) Support functions: The accounting and finance function The human resources function Inputs to the process: Transformed resources: Materials (shape, composition) Information