[PDF] aetna login help

  1. If you have forgotten your username, please contact member services at 1-800-227-5720 (Monday through Friday 7:00 AM to 11:00 PM, Saturday 8:00 AM to 9:30 PM and Sunday 8:00 AM to 6:00 PM, Eastern Time) for assistance.
  2. For Primary members only, please use the “forgot username?” form in Aetna Navigator.
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  • What are the password requirements for Aetna?

    Your password cannot be the same as your NPN, user name, or security phrase. Password must be between 8-20 characters. Password must include a minimum of 1 upper case letter, 1 lower case letter and 1 number. Your username cannot be the same as your password.
  • What is the phone number for Aetna password reset?

    Aetna (Internal) users: Please follow the standard Password Reset procedures; contact SPOC at 1-860-636-9500 or 1-888-905-9500.
  • How do I use my Aetna Healthy Benefits card?

    At checkout, simply swipe your card and select credit when prompted for payment type. When you select credit, no PIN is required. Or you can shop for home delivery of healthy foods at Aetna.NationsBenefits.com, or over the phone by calling 1-877-204-1817 (TTY: 711).
  • Note: Medications used for the sole purpose of weight reduction are generally not a covered benefit under most Aetna drug benefits plans. Coverage may be provided under the member's Aetna medical benefits plan. Please see plan benefit descriptions for further detail.
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Accessing Your COVA HealthAware Health Assessment

To login or register for a new account go to www.aetna.com and click on Login. Page 4. 4. ©2020 Aetna Inc. Proprietary.



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