[PDF] Handbuch SmartAnalytics

What is smart analytics?

Smart Analytics enables your Service Manager to become a more intelligent and efficient system by extracting and understanding your content. In this release, Smart Analytics includes the following features: With Smart Ticket, you can quickly submit a Service Desk record by just entering a description or attaching a picture.

What is smart analytics & Hot Topic analytics?

Smart Analytics intelligently populates other fields, such as category or affected services, by extracting and analyzing the content that you entered in the record. Hot Topic Analytics intelligently displays an interactive diagram that indicates the hot topics among recent interactions, incidents, problems, or surveys.

How can smartanalytics improve network quality?

Correct decisions can only be made based on reliable and accurate data that is processed quickly and accurately. SmartAnalytics provides a precise and clear assessment of the operator’s own network quality (QoE from end-user perspective) and competitive position in the market.

What does SM smart analytics do without quotation marks?

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. Built on Service Manager (SM) and using an OEM-licensed version of Micro Focus IDOL, SM Smart Analytics heralds the debut of the "Big Data" edition of Service Manager.