[PDF] CA Service Management

What is ca service desk manager?

CA Service Desk Manager is being used to document all calls and work orders that come to the Queens College help desk. When a staff or faculty member has an issue or a request with his or her computer, we write an incident or request on CA Service Desk Manager. This request or incident is assigned to a staff member who will address the issue.

What is ca service management?

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and... The entire IT organization (720 associates) use the Service Desk Manager tool.

What is ca service management Clarity PPM?

CA Service Management Clarity PPM (Project & Portfolio Management) can help you grow your business, not just run it. Learn more about Clarity PPM software.

Why should you leave a video review of ca service management?

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of CA Service Management, and make your voice heard! What is CA Service Management? CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom.