[PDF] Newsletter AIDE AU CHANGEMENT SUPPORT END-USER TECHNIQUE. support

What is end-user support?

End-user support is typically owned by IT support reps or tech support specialists who are trained to assist users with a variety of issues. The goal of end-user support is to help users effectively use their technology and address any issues in order to improve their productivity and reduce friction. 1. Task-specific support

What is a'shift left' approach to end-user support?

To keep end users productive — and your IT team focused on innovation — transform your end-user supportwith managed services and a “shift left” approach. This means moving issue resolution to the lowest cost level. For example, support level zero drives the end user to a self-help or self-service resolution.

Does your it team need a good end-user support service?

But a poor service has the opposite effect, tarnishes your IT team’s reputation, and can have a detrimental impact on morale across an organisation. With demand for end user support at an all-time high because of remote and hybrid work environments, ensuring your user community gets the best possible experience from technical support is vital.

How does Whatfix empower end-user support with quick references?

Whatfix empowers end-user support with quick references by providing users with easy access to relevant guidance when they need it via an IT self-service portal. This is done through quick reference guides that provide users with step-by-step instructions for performing specific tasks.