[PDF] basics of zendesk

Zendesk basics · Launch guide for Zendesk · Support Professional and Enterprise resources · Zendesk glossary · Top feature recommendations for business-to-consumer  Autres questions
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  • What is Zendesk and how it works?

    Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

  • How does Zendesk ticketing system work?

    Ticketing systems automatically organize and prioritize support requests in a central dashboard.
    Users can tag, categorize, and assign tickets as they come in.
    These systems also indicate ticket status so you can keep tabs on active requests.

  • What makes Zendesk unique?

    Zendesk builds innovative software for innovative businesses.
    Our platform is agile, adaptable, and easy to build on, equipped with the tools and flexibility needed for forward-thinking businesses to try new ideas.

  • What makes Zendesk unique?

    About. Zendesk uses 212 technology products and services including HTML5 , jQuery , and Google Analytics , according to G2 Stack.

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