[PDF] ISO 9001 Auditing Practices Group Guidance on: REMOTE AUDITS





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ISO 9001 Auditing Practices Group Guidance on: Effective Use

ISO 19011:2018 Guidelines for auditing management systems provides guidelines for first second and third-party auditing of management systems The standard contains guidelines relating to managing an audit program auditing methods and auditor competence



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ISO 19011:2018(E) This document adopts the combined audit approach when two or more management systems of different disciplines are audited together Where these systems are integrated into a single management system the principles and processes of auditing are the same as for a combined audit (sometimes known as an integrated audit)

What are the ISO 19011 guidelines for auditing management systems?

  • The ISO 19011 Guidelines for auditing management systems has become the widely accepted standard for auditing not only management systems, but operational auditing in general. The newest edition of the standard, released in July 2018, has some important changes based on the experience gained from implementation of past editions.

What is ISO 19011:2002(E) 30?

  • ISO 19011:2002(E) 30 © ISO 2002 – All rights reserved ? certification/registration and accreditation requirements; ? the role of the audit process in the management of the organization to be audited; ? the level of confidence required in the audit programme; ? the complexity of the management system to be audited.

What is the ISO 19011:2002(E) PDF disclaimer?

  • ISO 19011:2002(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing.
ISO 9001 Auditing Practices Group Guidance on: REMOTE AUDITS

© ISO & IAF 2020 - All rights reserved

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ǞǞǞ͵źƭƚ͵ƚƩŭ ‘ĻĬ ʹ www.iaf.nu

Edition 1

Date: 2020-04-16

ISO 9001 Auditing Practices Group

Guidance on:

REMOTE AUDITS

INTRODUCTION ................................................................................................................... 3

BACKGROUND INFORMATION ON ISO 19011:2018 AND IAF MD 4 ................................. 4 GENERAL RECOMMENDATIONS FOR REMOTE AUDITING ............................................ 4

AUDIT PROGRAM ............................................................................................................................................ 4

AUDIT PLANNING ............................................................................................................................................ 8

AUDIT REALIZATION ....................................................................................................................................... 9

AUDIT CONCLUSION .................................................................................................................................... 10

Annex: Example of identification of Risks and Opportunities for using remote audit

techniques ............................................................................................................................

11

© ISO & IAF 2020 - All rights reserved

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© ISO & IAF 2020 - All rights reserved

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INTRODUCTION

Remote auditing is one of the audit methods described in ISO 19011:2018 Annex A1. The value

of this audit method resides in its potential to provide flexibility to achieving the audit objectives.

In order to realize the benefits of this audit method, all interested parties should be aware of their role in the process, inputs, expected outputs, and risks and opportunities that will provide the basis to achieve the audit and audit program objectives. There are a variety of reasons that an auditor may not be present due to safety constraints, pandemics or travel restrictions. The voluntary or mandatory confinement due to the current COVID19 pandemic, commissioning of windmill assembly of scaffold, explosive testing and other scenarios are all examples where auditing remotely is beneficial. New information and communication technologies (ICT) have made remote auditing more feasible. As access to ICT has increased, remote auditing has become more commonly used. This allows the auditor to communicate with people globally, accessing a wide range of information and data. These techniques transform the way we work. These ICT open the opportunity to audit sites and people remotely, shortening distances, travel time and costs, reducing the environmental impact associated with audit travel, adapting audits to different organizational models. ICT can help to increase the size or quality of sampling in the audit process, when prepared, validated and used properly. This is the case, for example, when using video cameras, smart phones, tablets, drones or satellite image to verify physical settings such as pipe identification in the petroleum industry, machinery settings, storage areas, production processes or forest or agricultural sites. Use of ICT also allows for the inclusion of expertise in an audit that otherwise might not be possible due to financial or logistical constraints. For example, the participation of a technical expert may only be needed to analyse a specific project for only two hours. With ICT available the technical expert may be able to analyse the process remotely, thereby reducing time and costs associated with travel. On the other side, however, we must consider the limitations and risks posed by ICT in the fulfilment of audit objectives. These include information security, data protection and confidentiality issues, veracity and quality of the objective evidence collected, amongst others.

The following are questions that may arise.

• When watching images, are we looking at real time images or are we looking at video records? • Can we capture everything about the remote site or are we being guided by selected images? • When planning for a remote interview, will there be a stable internet connection and the person to be interviewed knows how to use it? • Can the processes and sites to be audited be realistically audited offsite? • Can you have a good overview of the facilities, equipment, operations, controls? Can you access all the relevant information? Many of these questions can only be answered after a visit to the site.

© ISO & IAF 2020 - All rights reserved

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4/13 To use ICT in the audit process, the audit program manager and the audit team need to identify the risks and opportunities and define decision criteria to accept or not accept its use, where and in which conditions. In this paper we approach remote auditing from the establishment of the audit program, moving to audit planning and audit realization. We point out to some good and bad practices in its use and we share some examples. We present a generic risk and opportunity analysis for the use of some ICT, that can serve as a basis for the decision-making process. BACKGROUND INFORMATION ON ISO 19011:2018 AND IAF MD 4 According to ISO 19011:2018, the feasibility of a remote audit using ICT should be considered when establishing the audit program. It is important to verify the adequacy of resources required to ensure an effective audit outcome. In its annex A.1, ISO 19011 gives several examples for the application of remote audit methods in combination with on-site methods. "Remote audits refer to the use of ICT to gather information, interview an auditee, etc., when "face-to-face" methods are not possible or desired. (ISO 19011) IAF MD 4 is a mandatory document for the use of ICT for audit/assessment purposes. It defines the rules that certification bodies and their auditors shall follow to ensure that ICT are used to optimize the efficiency and effectiveness of the audit/assessment, while supporting and maintaining the integrity of the audit process.quotesdbs_dbs2.pdfusesText_4
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