[PDF] cisco smartnet service descriptions

SmartNet helps preempt network disruption by allowing you to identify and manage relevant alerts for your devices. It proactively identifies which devices are affected by Cisco published product alerts and security advisories and enables you to document alert-related activity.
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  • What is the service description of SMARTnet?

    SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. staffed by thousands of Cisco professionals.
    SMARTnet Service Resources) shows the support resources available with SMARTnet.

  • What is Cisco SMARTnet service?

    Cisco® SMARTnet® Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources.
    Cisco SMARTnet is essential to keeping your business functions available, secure, and operating at peak performance.

  • What are the service levels for SMARTnet?

    Cisco Smart Net Support Levels
    SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2.
    The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.

  • What are the service levels for SMARTnet?

    For example, 8x5xNBD indicates that a technical support engineer is available 24x7 and advance hardware replacement is available 8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with next business day delivery.

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Service Description: SMARTnet and SMARTnet Onsite Services

Related Documents: This document should be read in conjunction with the following documents also posted at www.cisco.com/go/servicedescriptions/ : (1) 



cisco-smart-net-total-care.pdf

24 Jul 2022 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Support: • TAC. • RMA (including Parts and Onsite options where ...



Cisco SMARTnet Service

Cisco SMARTnet Service. Resolve network problems rapidly with direct anytime access to Cisco experts and hardware replacement matched to your needs.



Service Description: Cisco Smart Net Total Care Standard

6 Nov 2013 Service Description: Cisco Smart Net Total Care Standard Deployment. And Support Service. This document describes the Cisco Smart Net Total ...



Service Description: Smart Net Total Care (SNTC) Device Level

30 Oct 2013 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Foundational Technical Service which is a subset of the SNTC service ...



Technical Support Operations Management Service - Cisco

28 Jul 2016 All reports and services in this. Service Description will be provided only on those devices in the Customer's Network covered by SMARTnet or SP.





Service Description: Cisco Mission-Critical Support Service

5 Aug 2013 supported with an active SMARTnet Smart Net Total Care or. Unified Computing Support Service service contract and is.



Service Description: Cisco TelePresence Remote Management

26 Apr 2012 core services such as Cisco's SMARTnet and Software. Application Services or Cisco's TelePresence Essential. Operate Service as applicable.



Service Description: Smart Net Total Care Service - Cisco

29 Jan 2014 This document describes Cisco's Smart Net Total Care service consisting of Foundational Technical Services and. Inventory Collection Reporting