[PDF] cisco sssnt service description

SSSNT refers to CISCO SOLUTION SUPPORT SERVICES. Solution Support offers the same delivery levels as Smart Net Total Care with the addition of work with other vendors. Solution Support helps you manage solutions when working with multiple vendors and products in a single environment.
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  • What is the service level description of SMARTnet?

    SmartNet Onsite service includes installation of advance replacement parts. (See Table 3.) Service Level Description Onsite 24x7x2 2-hour response, 24 hours a day, 7 days per week, including holidays Onsite 24x7x4 4-hour response, 24 hours a day, 7 days a week, including holidays Onsite 8x5x4 Based on depot time.

  • What is Cisco SNTC?

    A Cisco Smart Net Total Care Service provides the following device-level support: • Global direct access to thousands of experts in the Cisco TAC, 7 days a week, 365 days a year. • Advance hardware replacement in as little as two hours. • Extensive online self-help and troubleshooting tools.

  • What is the difference between Cisco SNTP and SNT?

    SNTP means this appliance is under coverage for support for 3 years. SNT = SMARTnet and P stands for Premium.
    This ONLY includes the device and any software that comes on it by default such as the iOS version.
    Additional software add-ons are not included in this.

  • What is the difference between Cisco SNTP and SNT?

    Cisco Smart Net Total Care® (formerly SMARTnet) provides a technical support system that manages your renewal contracts through one portal.
    Talk to a specialist.

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