[PDF] citrix select support

Citrix Select is a complete package of expertise, technical support, learning, monitoring and reporting—everything you need to transform your environment and  Questions associées
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  • Is Citrix support 24 7?

    Citrix provides 24/7/365 for Severity 1 issues only.
    CSS Priority, Priority Plus, TRM with Gold, or TRM with Gold Plus customers receive 24/7/365 for Severity 1 and Severity 2 issues.
    Business Hours support coverage is provided for all other Severity Levels 2 through 4 during local business hours (8 a.m. - 6 p.m.).

  • How do I contact Citrix support?

    If you experience an issue with signing in to a Citrix website or enrolling in multifactor authentication (MFA), review this article first for troubleshooting resources.
    If these resources don't help you resolve your issue, contact Citrix Customer Service at https://www.citrix.com/contact/customer-service.html.

  • What are the support hours for Citrix?

    24/7/365 Support
    Business Hours support coverage is provided for all other Severity Levels, 2 through 4, during local business hours (8 a.m. - 6 p.m.).
    Note: Severity is determined jointly by the customer and Citrix.

  • What are the support hours for Citrix?

    How to open a customer service case online

    Go to the Citrix support site.Sign-in with your credentials.Click on the Open a case button.

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