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The Future of Customer Service Resolving Customer Issues at Lightspeed Abhijit Mitra, General Manager, Customer Service Management, ServiceNow
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Integrated vendor models • Focus on service integration • Embrace the Cloud or die • Everything “as a service” • Automate using robotics etc • Obligation to
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Product or service enhancements Improved customer relations Cost reductions Disruptive business models Strong differentiation Incremental innovation
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These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned
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Offer learning programmes and career pathways to affected people Build trust with your technology (e g , software-as-a-service and the cloud), outsourcing
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statements in this presentation that are not historical facts may include forward- looking statements HCL Pharmaceuticals Applications Service Offerings
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