The Download link is Generated: Download https://saleslink.aa.com/en-US/documents/Archives/AgencyRef/Refund_Information.pdf


AA Saleslink

Refund Status Requests. Refundable Ticket Validity. Schedule Change Refunds. Agencies and customers can now go online at www.refunds.aa.com to submit refund 



Refund Information

Non-Refundable Ticket Exchanges. Refund Status Requests. Schedule Change or Flight Delay Refunds. Schedule Irregularity / Cancelled Flights Refunds.



Schedule Change Processing Guidelines SalesLink Self-Service

carrier flight cancellation due to a reduction in frequency



Duplicate Ticket Refunds – Travel Agency Procedures

Duplicate Tickets issued within ARC Void / BSP Refund Window – 24 Hours – defined as 2 tickets - same customer - issued within 1 business day).



AAdvantage Gold Status Puts You Miles Ahead AAdvantage Gold

visit AA.com. Note: Each upgrade is valid for up to 500 miles of travel on eligible American Airlines flights and each flight segment requires at 



American Airlines

Refund – If the ticketed fare is refundable issue/process a refund and then issue a completely new ticket in the same PNR. If a customer has accidentally paid 



Miscellaneous Charge Orders (MCOs)

Valid on AA/001 American Airlines American Eagle



Reissue Policies

As per most fare rules the fare difference and service charge must be paid and the ticket Show "NON-REFUNDABLE



AA Saleslink

Non-Refundable Ticket Endorsement – Published Fares. Non-Refundable Ticket o Extra seat tickets follow purchased fare rules for refunding purposes.



BSP - Ticket Refund 24hrs

The RA functionality has been activated by American Airlines. All the GDS' have implemented automated refund functionalities that can be used to refund