Source: https://apprendre.auf.org/wp-content/opera/13-BF-References-et-biblio-RPT-2014/Programme%20d%E2%80%99Appui%20%C3%A0%20la%20Qualit%C3%A9%20pour%20l%E2%80%99Enseignant%20Sup%C3%A9rieur_Manuel%20de%20Proc%C3%A9dures%20Op%C3%A9rationnelles.pdf