Source: https://tribu.phm.education.gouv.fr/portal/pagemarker/1/cms/default-domain/workspaces/formation-emotions-et-communication/documents/gestion-des-conflits?contextualization=page&scope=__nocache&pageParams=&pagePath=%252Ffoad%252F_dyn_cG9ydGFsU2l0ZVpHVm1ZWFZzZEMxa2IyMWhhVzRfZV9kZDI5eWEzTndZV05sY3dfZV9lX2RabTl5YldGMGFXOXVMV1Z0YjNScGIyNXpMV1YwTFdOdmJXMTFibWxqWVhScGIyNF9l.Y21zOi9kZWZhdWx0LWRvbWFpbi93b3Jrc3BhY2VzL2Zvcm1hdGlvbi1lbW90aW9ucy1ldC1jb21tdW5pY2F0aW9u.X19OX18%253D.X19FX18%253D.X19OX18%253D&displayContext=breadcrumb.pdf