Source: https://www.researchgate.net/profile/Elise-Marcandella/publication/280893660_La_RSO_un_pont_entre_qualite_et_innovation_Une_necessaire_evolution_des_normes_de_management/links/568cf7c708ae197e426b063b/La-RSO-un-pont-entre-qualite-et-innovation-Une-necessaire-evolution-des-normes-de-management.pdf