Business english chapter 7 quizlet

What factors affect a business customer relations?
The three major factors that affect modern customer satisfaction are customer understanding, service, and technology.
By tapping into these factors, you can provide positive, consistent customer experiences and create real customer loyalty..
What is the focus of the marketing concept?
The Marketing Concept is preoccupied with the idea of satisfying the needs of the customer by means of the product as a solution to the customer's problem (needs).
The Marketing Concept represents the major change in today's company orientation that provides the foundation to achieve competitive advantage..
The primary goal of private business enterprises is to earn profit as profit is essential for the running of business in a long run.

What factors affect a business customer relations?