Telephoning business english role play

  • What is telephone role play?

    It asks learners to work together in pairs where learner A is the person phoning up and learner B has to take down a message based on what learner A has said.
    It's a fantastic role-play activity where learners can practise having telephone conversations and learn which language and vocabulary they should use..

  • Why is telephoning in English important?

    Knowing how to speak on the phone in English is important for multiple reasons.
    The most important reason is to sound professional and polite on a phone call.
    The second most important reason is to understand other people when you speak to them on the phone..

  • Starting a call

    1. Hello, this is [Your Name] from [Your Company]
    2. Good [morning/afternoon/evening], [Recipient's Name].
    3. It's [Your Name] here.
    4. Hi [Recipient's Name], I hope you're doing well
    5. Hello [Recipient's Name], thank you for taking the time to speak with me today
    6. I'm calling about [specific topic or issue]
Aug 23, 2019This English language guide uses role-play to teach English students how to hold a business conversation over the phone.

How can i Improve my Telephone language skills?

Using these role plays will help you or your class develop telephone language skills while practicing situations that can also be used in person.
Use important telephone phrases to begin your conversation, you can also use these telephone English tips to help negotiate the conversation successfully.

How can telephoning skills be taught?

Learning common expressions used on the telephone canhelp them gain telephoning skills fluency .
Telephoning communication skills can be taught with the aid of matching exercises, gap fills and dialogues for role plays.
Learning common expressions used on the telephone canhelp them gain telephoning skills fluency .
Home Elementary Pre-intermediate .

What is a telephoning exercise?

This is a  telephoning exercise  for English language learners to practice using elementary language necessary for simple telephone calls.
Students complete the speech bubbles  with appropriate language and expressions.
Telephoning and requests (PDF) Related Resources:

  • Business English Speaking Skill Worksheets .
  • Why is telephoning important in English?

    Telephoning is an important part of doing business in English.
    Telephone conversations, especially business telephone conversations , follow certain patterns:

  • Someone answers the phone and asks if they can help.
    The caller makes a request—either to be connected to someone or for information.
  • Telephoning business english role play
    Telephoning business english role play

    Comic play by Noël Coward

    Hay Fever is a comic play written by Noël Coward in 1924.
    Its first production was in the West End in 1925 with Marie Tempest as Judith Bliss.
    A cross between high farce and a comedy of manners, the play is set in an English country house in the 1920s, and deals with the four eccentric members of the Bliss family and their outlandish behaviour when they each invite a guest to spend the weekend.
    The self-centred behaviour of the hosts finally drives their guests to flee while the Blisses are so engaged in a family row that they do not notice their guests' furtive departure.

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