Multiteam systems (MTSs) are two or more teams that interface directly and interdependently in response to environmental contingencies toward the accomplishment of collective goals. MTS boundaries are defined by virtue of the fact that all teams within the system, while pursuing different proximal goals, share at least one common distal goal; and in doing so, exhibit input, process and outcome interdependence with at least one other team in the system. Multiteam systems describe collections of teams that work toward a common goal. MTSs are often conceptualized as larger than a single team, but smaller than the organization within which they are embedded. In fact, MTSs often traverse organizations such that teams embedded within the same MTS may hail from multiple organizations. These systems of teams can be conceptualized as a special type of social network. In particular, MTSs are social networks whose boundaries are based on the shared interdependence of all members toward the accomplishment of a higher-order network-level goal. Multiteam systems are different from teams, because they are composed of multiple teams that must coordinate and collaborate. In MTSs, component teams each pursue proximal team goals and at the same time, work toward the larger system level goal. Because of this dual focus on team goals and systems goals, there are many situations where interventions aimed at improving the internal cohesion of teams will come at a cost to the larger goal. The past decade has witnessed an explosion of interest in the social sciences in understanding multiteam systems. MTSs are thought to explain the dynamics that arise in the public sector such as Provincial Reconstruction Teams, and in the private sector with strategic alliances.
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The Network Operations Center at Georgia State University is a 5,500 sq ft (510 m2) showcase facility in downtown Atlanta, Georgia. It is staffed and managed 24x7x365 by the university's Information Systems & Technology (IS&T) department and is part of IS&T's Technology Infrastructure division. A staff of 16 technicians provide monitoring and troubleshooting of network services and environmental control systems such as HVAC and power. The TOC technicians are also in charge of racking all devices, providing power and network connectivity to hosts, and after-hours Help Center support for the university.
