Conflict management overview

  • What is the overview of conflict?

    Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.
    It can also originate from past rivalries and personality differences.
    Other causes of conflict include trying to negotiate before the timing is right or before needed information is available..

  • What is the summary of conflict management?

    Conflict management refers to the way that you handle disagreements.
    On any given day, you may have to deal with a dispute between you and another individual, your family members, or fellow employees.
    Although there are many reasons people disagree, many conflicts revolve around: Personal values (real or perceived).

  • Five A's Technique
    Borisoff and Victor identify five steps in the conflict management process that they called the "five A's" of conflict management − assessment, acknowledgement, attitude, action, and analysis.

What are the steps for conflict management?

Conflict resolution involves the process of the reducing, eliminating, or terminating of all forms and types of conflict.
Five styles for conflict management, as identified by Thomas and Kilmann, are:

  • competing
  • compromising
  • collaborating
  • avoiding
  • and accommodating.

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