Problem solving and conflict management involves supporting and requiring consistent, respectful and effective discussion and resolution of issues when they arise. Those who fail to do so are held accountable as needed.
The problem solving process involves two main parts: diagnosing the conflict, and developing alternative solutions. Diagnosis emphasizes identifying the parties' underlying interests. The goal of problem solving approaches is to find mutually acceptable solutions to problems.
Type of behavior
Conflict avoidance is a person's method of reacting to conflict, which attempts to avoid directly confronting the issue at hand.
Methods of doing this can include changing the subject, putting off a discussion until later, or simply not bringing up the subject of contention.
Conflict prevention can be used as a temporary measure to buy time or as permanent means of disposing of a matter.
The latter may be indistinguishable from simple acquiescence to the other party, to the extent that those avoiding the conflict subordinate their own wishes to the party with whom they have the conflict.
However, conflict prevention can also take the form of withdrawing from the relationship.
Thus, avoidance scenarios can be either win-lose, lose-lose or possibly even win-win, if terminating the relationship is the best method of solving the problem.
