Dispute management ppt

What are the dispute management mechanisms?
A dispute mechanism is a structured process that addresses disputes or grievances that arise between two or more parties engaged in business, legal, or societal relationships.
Dispute mechanisms are used in dispute resolution, and may incorporate conciliation, conflict resolution, mediation, and negotiation..
Eight steps to effective conflict management
1. Be aware.
2. Be proactive.
3. Seek to understand all sides of the issue
4. Initiate dialogue
5. Know when to ask for help
6. Assess your options
7. Take action
8. Reflect on the situation

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5 Conflict Management Styles

It's human to deal with conflict by defaulting to what's comfortable.
According to University of Pittsburgh professors of management Ken Thomas and Ralph Kilmann, most people take one of two approaches to conflict management, assertiveness or cooperativeness [1].
From these approaches come five modes or styles of conflict management:

Tips For Choosing A Conflict Management Style

The key to successfully managing conflict is choosing the right style for each situation.
For instance, it might make sense to use avoidance or accommodation to deal with minor issues, while critical disputes may call for a more assertive approach, like a competitive conflict management style.
When you're wondering which method of conflict manageme.

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Dispute management ppt

What are the dispute management mechanisms?

Eight steps to effective conflict management

5 Conflict Management Styles

Tips For Choosing A Conflict Management Style