Better.Com
Economic downturns often result in companies making tough decisions, especially when it comes to their workforce.
While laying off staff is to be expected during challenging times, delivery is critical.
In December 2021, the CEO of Better.com, Vishal Garg received harsh backlashfor his approach to laying off about 900 employees.
The layoff meeting .
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How do you manage a crisis?
Managing a crisis involves developing a plan and coordinating resources to address the needs of the affected parties while also repairing the brand’s reputation.
Crisis management is a process that prepares managers and employees to face unforeseen situations and circumstances in the organization.
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Slack
Earlier this year, Slack, a business messaging app left a large number of its 18 million users unable to send and receive messages, upload files, unable to access the program.
This caused significant disruption for businesses that rely heavily on the platform.
The company was extremely quick to respond to users letting them know that they were awar.
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Ticketmaster
In November, Ticketmaster began selling tickets for Taylor Swift’s Eras Tour.
The much-anticipated launch quickly ground to a halt as massive amounts of consumer traffic crashed the website and caused issues completing orders.
This left Ticketmaster customers confused and angered with many missing the opportunity to purchase their tickets.
Unfortun.
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Tyson Foods
In some cases, companies have to deal with crises that are caused by one of their employees or affiliates.
In November, John Tyson, the CFO of Tyson Foods, was arrested in Fayetteville, AR, for public intoxication and trespassing.
The arrest occurred when a woman came home and found a stranger (Tyson) asleep in her bed.
There were two main response.
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What are examples of poor crisis management?
Examples of poor crisis management by companies over product issues are often marked by slow acknowledgement or even denial.
Japanese auto parts maker Takata produced car airbags that exploded and were linked to at least 14 deaths.
Governments recalled some 70 million airbags by 2017.
Studies of the problem found design and engineering flaws.
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What can we learn from crisis management case studies?
Let’s take a look at some of the most well-known crisis management case studies from the last several years, as well as what we can learn from them:
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The Target data breach In late 2013, an IT security blogger broke a huge story:Target’s IT systems had been hacked, exposing the personal data of up to 110 million customers.