Conflict resolution service

Conflict resolution basics

Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.
This is based on the assumption that people choose how cooperative and how assertive to be in a conflict..

How do you resolve conflict in customer service?

10 Conflict Resolution Tactics for Your Customer Service Team

1. Listen to customers.
Listening should be your first and foremost strategy for handling problems with angry customers.
2. Watch your tone
3. Avoid reactive responses
4. Maintain focus
5. Use soft language
6. Seek common ground
7. Maintain boundaries
8. Accept conflict

What is conflict resolution in customer service?

Conflict resolution strategies for customer service are approaches to negotiating and reducing the tension between a customer and the company in effort to come to an amicable solution that satisfies both the customer and the company..