Consumer rights products

How do you explain consumer rights?
Consumer rights can be defined as the right to safety, the right to be informed, the right to choose, and the right to be heard.
These rights were meant to ensure consumers' fair treatment and that they had the information they needed to make informed decisions about the products and services they bought..
What are the 8 basic rights of a consumer?
These include nine (9) guarantees for goods: (i) acceptable quality; (ii) fit for a particular purpose; (iii) match description; (iv) match the sample or demonstration model; (v) express warranties will be honoured; (vi) spare parts and repair facilities will be available for a reasonable time after purchase; (vii) .
What rights do consumers have when purchasing products?
Consumer rights to a repair, replacement or refund, contract cancellation, claiming compensation for damages and loss, warranties..

the law says that any goods you buy must be: Of satisfactory quality; Fit for any particular purpose made known to the seller; and.

When buying products in New Zealand, you have rights under different laws. One of the main laws for shopping and buying is the Consumer Guarantees Act (CGA). It

What are EU consumer protection rules?

EU consumer protection rules ensure that when you buy goods and services in the EU you have clear information on the product or service you're buying, its price, shipping and delivery costs as well as on your rights when things go wrong

Transparency online

As a consumer you have a right to know the status of any online seller

What is the Consumer Rights Directive?

… The Consumer Rights Directive gives consumers the same strong rights across the EU

It aligns and harmonises national consumer rules, for example on the information consumers need to be given before they purchase goods, services or digital content, and on their right to cancel online purchases, wherever they shop in the EU

Consumer rights

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice. You can get help if y...

England and Wales

Contact Citizens Advice. Citizens Advice Telephone: 0808 223 1133 Welsh language: 0808 223 1144 Monday to Friday, 9am to 5pm

Scotland

Contact Advice Direct Scotland. Advice Direct Scotland Telephone: 0808 164 6000 Monday to Friday, 9am to 5pm

Northern Ireland

Contact Consumerline. Consumerline Telephone: 0300 123 6262 Monday to Thursday, 9am to 5pm Friday, 9am to 4pm Find out about call charges.

Further help

You can also get information about refunds, repairs and making a complaint from Which?.

Complain to an ombudsman

An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going t...

Money advice

You can get free, independent help from MoneyHelper about anything to do with money, for example managing debt.

Buying from an EU country

Contact the Consumer Centre UK for help with problems buying from an EU country.

,As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as des…

In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund.