Consumer law faulty product

  • What is considered a faulty product?

    A problem is considered to be major when a reasonable consumer would not have bought the product if they had known the problem beforehand – for example, a toaster breaks down before a reasonable consumer would expect it to.Oct 13, 2023.

Are you liable for a defective product?

You are liable for a defect in your products

If they cause harm to your customers: death, personal injury or material damage to personal belongings (exceeding €500), you could end up in serious trouble

The defectiveness of your products is determined by the lack of safety which the consumers are entitled to expect, not to their fitness for use

Can I claim a faulty product?

Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer

What you can claim depends on how much time has passed since you physically took ownership of the goods

How long do you have to return a faulty product?

What happens if a consumer discovers a defective product?

For instance, currently, if a consumer discovers that a product he/she purchased more than six months ago is defective and asks the trader to repair or replace it, he/she may be asked to prove that this defect existed at the time of delivery

×The Consumer Rights ActFaulty product consumer rights are protected by the Consumer Rights Act, which gives consumers a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Consumers can also choose a replacement or compensation for any drop in value if they prefer to keep the product. To exercise these rights, consumers need to contact the retailer they bought the goods from and tell them about the problem.

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