Consumer protection kenya

  • How do I file a complaint against a bank in Kenya?

    Consumer protection may be defined as ensuring that consumers who purchased goods and services are protected from defective products and any unfair or deceptive business practices by producers and suppliers..

  • How do I report a company in Kenya?

    Consumers can complain directly to the Authority through the post, Email, Telephone call or walking into the Authority's offices.
    The consumer is required to fill in a consumer complaint form and provide all the relevant information concerning the complaint..

  • How do you provide consumer protection?

    Their mandate is to defend, promote, develop and pursue consumer rights as guided by Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act, 2012 and the Competition Act, Cap 504 and make it possible for the consumers to get value for money..

  • What are the functions of the Kenya consumer Association?

    Get In Touch

    1. Office: Kenya Bankers Association
      2. . 13th Floor, International House.
      Mama Ngina Street, Nairobi.
    2. Call Us: +254-20-2221704 / +254-20-2217757
      3. . +254-20-2224014 / +254-20-2224015.
    3. P
      4. .O.Box 73100 - 00200.
      Nairobi, Kenya.

  • What is the consumer organization in Kenya?

    Consumers Federation of Kenya (Cofek).

  • Get In Touch

    1. Office: Kenya Bankers Association
      2. . 13th Floor, International House.
      Mama Ngina Street, Nairobi.
    2. Call Us: +254-20-2221704 / +254-20-2217757
      3. . +254-20-2224014 / +254-20-2224015.
    3. P
      4. .O.Box 73100 - 00200.
      Nairobi, Kenya.
  • An Act of Parliament to give effect to Article 31(c) and (d) of the Constitution; to establish the Office of the Data Protection Commissioner; to make provision for the regulation of the processing of personal data; to provide for the rights of data subjects and obligations of data controllers and processors; and for
The Consumer Protection Department enforces Parts VI (Section 55 to 70) of the Act. The core function of the Department is to investigate complaints relating to false or misleading representations, unconscionable conduct as well as supply of unsafe, defective and unsuitable goods.
The International Consumer Protection and Enforcement Network (ICPEN), formerly the International Marketing Supervision Network (IMSN), is a global network of consumer protection authorities which engages in dispute resolution and encourages cooperation between law enforcement agencies for disputes arising from commerce across international borders.
Many members are also members of the Organisation for Economic Co-operation and Development (OECD).

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